Dear Sears,
I appreciate your heads up that my washing machine was coming with a small dent. I appreciated that your delivery guys acknowledged it and showed me the dent. They even gave me the number to call to get reimbursed for the dented washer that I bought brand new.
However,
I do not appreciate your offer for a crappy Sears gift card as adequate reimbursement. My interaction with your representative went something like this:
Worthless Sears customer service chick: Yes, ma'am. I see here that the warehouse recorded that the washer was dented prior to delivery.
Me: Yes, I was told to call you about my options for reimbursement.
WSCSC: Yes, ma'am. I can offer you a $25 Sears gift card.
Me: $25!?!?
WSCSC: Oh, I can offer you a $30 Sears gift card.
Me: Thirty dollars.
WSCSC: Yes, ma'am.
Me: You mean to tell me that for an item that I buy brand new, that shows up damaged to my apartment, you offer me an 8% value gift card?
WSCSC: Oh, I can offer you $35 gift card.
Me: 35 dollars. Can I at least get it back to my credit card?
WSCSC: Ma'am, I can offer you a $35 gift card.
Me: Can I please speak to someone who is authorized to give me more than a $35 gift card?
WSCSC: Ma'am, you called the right number, and you're speaking to the right person. I can offer you a $35 gift card.
Me: Can I please speak to your supervisor?
WSCSC: Ma'am, you're speaking to the right person, and you called the right number.
Me: Ummmm. OK. I'd like a new washing machine please.
*Disclaimer: This conversation took place over three different phone calls, because each time I got angry and hung up the phone. This is the condensed version.
So basically, your script-only "customer service" cost you an entire washing machine, plus whatever it costs you to deliver it to my apartment.
Wanna know the kicker? My old washing machine worked fine. The dent was like two inches long, and it was in the back. I couldn't even see it. I would have taken $50 back on my card. So, you suck. And I will never shop at Sears for appliances again. Thanks for the second washing machine.
Love, Sydney